Refund Policy

Refund Policy

Last modified: January 14, 2025
INTRODUCTION
Autoflow ("Company," "we," "us," or "our") is committed to providing a seamless and satisfactory user experience. This Refund Policy outlines the terms and conditions under which we process refund requests for services purchased through our platform at http://getautoflow.io (the "Platform"). By purchasing our services, you agree to this Refund Policy.
GENERAL POLICY
As a SaaS company, our subscription services are billed on a recurring basis. Due to the nature of digital services, we generally do not offer refunds once a payment has been processed. However, exceptions may apply under certain circumstances as outlined below.
ELIGIBILITY FOR REFUNDS
Refunds may be granted at our sole discretion in the following cases:

• Service Downtime or Defects: If significant, documented technical issues originating from our platform prevent you from accessing or using the services for an extended period (e.g., more than 24 hours), you may request a partial refund or credit.

• Accidental Charges: If you were inadvertently charged due to a system error or accidental subscription renewal and notify us within 7 calendar days of the transaction.

• Duplicate Charges: If duplicate payments for the same subscription or service were processed.

Refunds are not granted for:

• Change of mind or dissatisfaction with features you had access to during your subscription.

• Failure to cancel a subscription before the renewal date.

• Ineligibility to use the services after purchase.

SUBSCRIPTION CANCELLATIONS
You may cancel your subscription at any time through your account settings on the Platform. Canceling your subscription will stop future billing cycles, but no refunds will be issued for the current billing period. You will retain access to the services until the end of your paid term.
HOW TO REQUEST A REFUND
To request a refund, please contact us at contact@getautoflow.io with the following information:
 1. Full Name
 2. Email Address Associated with Your Account
 3. Transaction ID (if available)
 4. Reason for Refund Request
 5. Supporting Documentation (e.g., screenshots or error logs, if applicable)
Refund requests must be submitted within 7 calendar days of the payment date.
PROCESSING TIME
Refund requests are typically reviewed and processed within 7-10 business days. If approved, the refund will be issued to the original payment method. Processing times may vary depending on your financial institution.
CONTACT US
If you have questions or concerns about this Refund Policy, please contact us at:
Email: contact@getautoflow.io